Terms of delivery to all destinations (Except ITALY)

The website www.relaxsanshop.com offers FREE SHIPPING on Orders over 79,00 € / 159,00 € depending by the destination of the order.

The user will receive a confirmation message via email once the order has been shipped.

Shipping cost are variable from 5,90 € up to 24,90 €, depending by the Country where we deliver the order.

The shipments will be made using TNT or DHL express courier service, which generally takes from 2-3 up to 5-8 working days (depending by the Country) from the time of collection until the time of delivery.

All orders are prepared, packaged and shipped as quickly as possible.

Most orders are shipped within 2 or 3 working days (Saturdays and Sundays excluded) of being received. Items will remain on standby from time to time due to lack of inventory. In such cases, the user will receive an email notification indicating the order's estimated shipment date.

Customs duty (if applicable)

Customs duties and/or taxes may be levied, as applicable in the destination country, on goods delivered outside Italy. Customs duties, if any, are the sole responsibility of the customer. RelaxsanShop cannot determine nor control customs duties as determined by the destination country. In case customer refuse to receive the order because of duties, RelaxsanShop will call back the order and the customer will be reimbursed without the transport cost and eventually all costs related to returns operation.